ABOUT FACES PHYSIOTHERAPY
Experts in treating the Face, Head, Neck & Shoulders
Facial pain (including jaw joint disorders/TMJ/TMD), neck & shoulder pain, headaches & migraines and their associated symptoms are very common in today's society, but not always easy to treat. About Faces Physiotherapy was the first clinic in NZ to specialise in treating these conditions and has been achieving outstanding results for patients since 2004. We thoroughly assess each individual and then formulate a treatment and home exercise plan with you, to prevent recurrence of your pain and exceeding the expectations of our patients.
OUR TREATMENT PHILOSOPHY
"Freedom to achieve what you want to, with less pain and better movement"
At About Faces Physiotherapy we believe not only in treating the symptoms but also addressing the cause of the problem so that you can be your best self without recurring pain and injury slowing you down. We achieve this by combining a through assessment with excellent problem solving skills and our extensive treatment experience and skills, in order to achieve optimal outcomes for you and to prevent recurrence of your symptoms.
What should you expect at your first appointment?
At your first appointment you will be asked fill out a consent form with contact details and also giving us more medical information about you.
Your Physiotherapist will then ask you more about your symptoms and physical history and complete a physical examination of the affected area. Sometimes it may be necessary for us to also examine areas that may be related to your problem or areas that may be referring pain to the area.
Following this the physiotherapist will then explain their findings and the appropriate treatment options for you and if you are happy with this they will commence an initial treatment. This usually takes around one hour.
What kinds of treatment are used?
At About Faces Physiotherapy, a variety of physiotherapy techniques are used. Below are some but not all options:
Dry Needling is rapid, short term needling to tender points or trigger points in muscles to improve or restore function. The needle is not left in place for any length of time and there may be some discomfort involved both during and after treatment.
Acupuncture is where needles are inserted to relieve inflammation or pain and assist with healing.
Manual Therapy uses skilled, specific hands-on techniques, such as joint manipulation or mobilization, used by the physiotherapist to diagnose and treat soft tissues and joint structures for the purpose of decreasing pain and improving movement and function.
Massage is manual manipulation of soft tissues (muscle, connective tissue, tendons and ligaments) to enhance a person's health and well-being.
Exercises may include stretches and strengthening exercises to help improve strength, function and stability.
SYMPTOMS WE CAN HELP WITH
Let us help you with your:
Neck pain and injuries
Shoulder pain and injuries
Face or jaw pain, injuries or neuralgia
Temporomandibular disorders (TMD/TMJ)
Bells Palsy
Referred pain/ringing/buzzing in the ear
Dizziness or BPPV
Headaches or migraines
Breathing disorders
Worksite assessments
Postural problems
Cosmetic Acupuncture
CONSULTATION FEES *
An investment in your health
Online (Telehealth) Consultations
We are continuing to offer Online (TeleHealth) Consultations at all levels of the COVID-19 Pandemic. Once we have confirmed an appointment time with you we will email you a link to our online Telehealth platform and also an online Consent Form to complete prior to the appointment. These links will both work best if you open it using Chrome as you browser.
Once we connect online we will complete a full assessment by asking you questions about your symptoms and then asking you to complete movements and tests to assess your condition. We can then provide information about your condition, advice on pain relief, talk you through self treatment, stretches and exercises. If you are currently working from home, we can also assess posture and provide ergonomic advice on home-office set-ups.
Recent Feedback on Telehealth Consults
"I had a Telehealth consult recently and found it was a great way to discuss my various symptoms and progress. I was also able to clarify some of the exercises and stretches I’d been given and update them to achieve the best outcome"
Online (Telehealth) Private Fees
Initial $190
Follow-up $95
Online (Telehealth) ACC Surcharge
Please note that there is a co-payment for all ACC claims. If you have a claim please advise us of your ACC number and Date of Injury.
If you haven't filled out an ACC form but believe you have an injury that should be covered, please let us know when booking your initial appointment and we can complete one for you at your initial consultation.
Initial $140
Follow-up $70
Face to Face Consultations
Face to Face consultations within the clinic can occur at all levels of the Traffic Light Framework for all patients however we have extra Health and Safety Protocols in place to keep all staff and patients safe:
-
We will be asking patients to complete a Health Screening Questionnaire via email prior to your appointment (as required by the Ministry of Health).
-
Please let us know if you are currently unvaccinated as we have extra protocols in place to treat you.
-
All patients are to wear surgical masks while inside the clinic (No cloth masks please). Your physiotherapist will be wearing a mask too. Surgical masks are available from the clinic fro $1
-
Please bring 2 towels to your appointment to use on the bed (as infection control protocols currently prevent us from being able to use linen on the bed).
-
Please scan in using the covid-tracer app when you arrive
-
Please use the supplied hand sanitiser when you arrive
-
We are currently unable to offer toilet facilities so please use the toilet before you arrive
Face to Face Private Consultation Fees
Initial (1hr) $190
Follow-up (30min) $95
Face to Face ACC Consultations
Please note that there is a co-payment for all ACC claims. If you have a claim please bring your ACC number and Date of Injury with you.
If you haven't filled out an ACC form but believe you have an injury that should be covered, please let us know when booking your initial appointment and we can complete one for you at your initial consultation.
Initial ACC (1hr) $140
Follow-up ACC (30min) $70
Cancellation Policy
24 hours notice for rescheduling or cancellation of an appointment is appreciated. As we often have a waiting list, failure to provide adequate notice may result in you being charged for the missed appointment.
Products
There may be extra charges for products that we recommend for your rehabilitation or home exercise programme. Your Physiotherapist will discuss this with you at the time of the consultation.
Products we sell (available in the clinic only) include:
-
Wheatbags
-
Massage Wax
-
Shakti Mats and Pillows
-
Exercise Band and Tubing
-
Braces and Splints
-
Peace Pillows
-
Shakti Mats and Pillows
-
Vitamin and Mineral Supplements
Claiming on Health Insurance
Depending on your policy you may be able to claim some of your charges back on your Health Insurance. Please ask for a receipt and claim directly from your Insurer.
* Pricing current as at 2 March 2022. All prices subject to change at any time by About Faces Physiotherapy
