about faces PHYSIOTHERAPY
Experts in treating the Face, Head, Neck & Shoulders
Facial pain (including jaw joint disorders/TMJ/TMD), neck & shoulder pain, headaches & migraines and their associated symptoms are very common in today's society, but not always easy to treat.
About Faces Physiotherapy was the first clinic in NZ to specialise in treating these conditions and has been achieving outstanding results for patients since 2004.
We thoroughly assess each individual and then formulate a treatment and home exercise plan with you, to prevent recurrence of your pain and exceeding the expectations of our patients.
our treatment PHILOSOPHY
"Freedom to achieve what you want to, with less pain and better movement"
At About Faces Physiotherapy we believe not only in treating the symptoms but also addressing the cause of the problem so that you can be your best self without recurring pain and injury slowing you down.
We achieve this by combining a through assessment with excellent problem solving skills and our extensive treatment experience and skills, in order to achieve optimal outcomes for you and to prevent recurrence of your symptoms.​
what to expect
from your
FIRST APPOINTMENT
​​At your first appointment you will be asked fill out a consent form with contact details and also giving us more medical information about you.
Your Physiotherapist will then ask you more about your symptoms and physical history and complete a physical examination of the affected area. Sometimes it may be necessary for us to also examine areas that may be related to your problem or areas that may be referring pain to the area.
Following this the physiotherapist will then explain their findings and the appropriate treatment options for you and if you are happy with this they will commence an initial treatment. This usually takes around one hour.
what kinds of
treatment
ARE USED?
At About Faces Physiotherapy, a variety of physiotherapy techniques are used. Below are some but not all options:
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Dry Needling is rapid, short term needling to tender points or trigger points in muscles to improve or restore function. The needle is not left in place for any length of time and there may be some discomfort involved both during and after treatment.
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Acupuncture is where needles are inserted to relieve inflammation or pain and assist with healing.
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Manual Therapy uses skilled, specific hands-on techniques, such as joint manipulation or mobilization, used by the physiotherapist to diagnose and treat soft tissues and joint structures for the purpose of decreasing pain and improving movement and function.
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Massage is manual manipulation of soft tissues (muscle, connective tissue, tendons and ligaments) to enhance a person's health and well-being.
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Exercises may include stretches and strengthening exercises to help improve strength, function and stability.
symptoms we can help WITH
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Neck pain and injuries
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Shoulder pain and injuries
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Face or jaw pain, injuries or neuralgia
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Temporomandibular disorders (TMD/TMJ)
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Bells Palsy
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Referred pain/ringing/buzzing in the ear
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Dizziness or BPPV
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Headaches or migraines
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Breathing disorders
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Worksite assessments
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Postural problems
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Cosmetic Acupuncture
Let us help you with your:
An investment in your health
consultation FEES*
In-Person
consultations
Face to Face consultations still have some extra Health and Safety Protocols in place to keep all staff and patients safe. We respectfully ask that you reschedule your appointment if you are unwell in any way.
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From time to time staff may ask you to wear a mask and may also be wearing masks themselves as we will be in very close contact to your face and mouth.
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​​Face to Face Private Consultation Fees
Initial (1hr) $210
Follow-up (30min) $105
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Face to Face ACC Consultation Fees
Initial ACC (1hr) $160
Follow-up ACC (30min) $80
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Please note that there is a co-payment for all ACC claims. If you have a claim please bring your ACC number and Date of Injury with you.
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If you haven't filled out an ACC form but believe you have an injury that should be covered, please let us know when booking your initial appointment and we can complete one for you at your initial consultation.
Online (telehealth)
consultations
We are continuing to offer Online (TeleHealth) Consultations.
Once we have confirmed an appointment time with you we will email you a link to our online Telehealth platform and also an online Consent Form to complete prior to the appointment. These links will both work best if you open it using Chrome as you browser.
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Once we connect online we will complete a full assessment by asking you questions about your symptoms and then asking you to complete movements and tests to assess your condition. We can then provide information about your condition, advice on pain relief, talk you through self treatment, stretches and exercises. If you are currently working from home, we can also assess posture and provide ergonomic advice on home-office set-ups.
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Recent Feedback on Telehealth Consults:
"I had a Telehealth consult recently and found it was a great way to discuss my various symptoms and progress. I was also able to clarify some of the exercises and stretches I’d been given and update them to achieve the best outcome."
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Online (Telehealth) Private Fees
Initial $210
Follow-up $105
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Online (Telehealth) ACC Consultation Fees
Initial ACC (1hr) $160
Follow-up ACC (30min) $80
cancellation POLICY
While we endeavour to send a courtesy reminder, it is ultimately the patient's responsibility to remember their appointment time.
We require 24 hours notice for rescheduling or cancellation of an appointment.
As we often have a waiting list, failure to provide adequate notice may result in you being charged for the missed appointment.
If cancelling a Monday appointment we require notification by 5pm on the Friday prior.
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Products
There may be extra charges for products that we recommend for your rehabilitation or home exercise programme. Your Physiotherapist will discuss this with you at the time of the consultation.
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Products we sell (available in the clinic only) include:
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Wheatbags
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Massage Wax
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Strapping Tape
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Bandages
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Shakti Mats, headbands and Pillows
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Exercise Band and Tubing
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Braces and Splints
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Vitamin and Mineral Supplements
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Claiming on Health Insurance
Depending on your policy you may be able to claim some of your charges back on your Health Insurance. Please ask for a receipt and claim directly from your Insurer.
* Pricing current as at 6 May 2024. All prices subject to change at any time by About Faces Physiotherapy
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