Experienced and caring physiotherapists specialising in facial pain & TMJ/TMD, headache & migraine and neck & shoulder pain

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Level 2 Face to Face Appointments start on Monday 31 August

If you had an appointment with us that was not able to go ahead in level 3, we will be in touch to reschedule your appointment as soon as we can. Please bear with us and be kind as we work our way through and reschedule you in order of when you were originally booked.

At Level 2 there are several changes to the way we will be operating to protect us all:

  • Postponements due to Illness/Contact with those who have been advised to self-isolate will not be charged for so please postpone your appointment if you have been unwell in any way in the last 14 days

  • You will be sent an email reminder 24 hours before your appointment, please read this and email back to confirm you are coming and that you have answered "no" to the Health Screening questions.

 

  • Only patients and one support person are to come into the clinic please (this is to help us with contact tracing if necessary). All support people must also complete screening before entering

 

  • When you enter please use the hand sanitizer at the entrance

  • Physios will be wearing masks while treating you. We also encourage you to wear one if you'd like to. If you do wear a mask, please make sure you have it on when you enter and it remains on until you leave the clinic

  • We will be cleaning all surfaces after each patient so please bear with us if we are running a little late (we have scheduled in some extra time to do this but sometimes we may still run a bit behind)

  • To help us with cleaning please bring 2 large, clean towels with you (one to use on the pillow and bed and one to cover you) to each appointment

  • Please scan the QR code for the NZ Covid Tracer App as you enter the clinic for contact tracing. If in the unfortunate event that you find out that you may have been exposed to COVID-19, please let us know ASAP so that we can follow appropriate procedures

ABOUT FACES PHYSIOTHERAPY

Experts in treating the Face, Head, Neck & Shoulders

Facial pain (including jaw joint disorders/TMJ/TMD), neck & shoulder pain, headaches & migraines and their associated symptoms are very common in today's society, but not always easy to treat. About Faces Physiotherapy was the first clinic in NZ to specialise in treating these conditions and has been achieving outstanding results for patients since 2004. We thoroughly assess each individual and then formulate a treatment and home exercise plan with you, to prevent recurrence of your pain and exceeding the expectations of our patients.

OUR TREATMENT PHILOSOPHY

"Freedom to achieve what you want to, with less pain and better movement"

At About Faces Physiotherapy we believe not only in treating the symptoms but also addressing the cause of the problem so that you can be your best self without recurring pain and injury slowing you down. We achieve this by combining a through assessment with excellent problem solving skills and our extensive treatment experience and skills, in order to achieve optimal outcomes for you and to prevent recurrence of your symptoms.

What should you expect at your first appointment?

At your first appointment you will be asked fill out a consent form with contact details and also giving us more medical information about you.


Your Physiotherapist will then ask you more about your symptoms and physical history and complete a physical examination of the affected area.  Sometimes it may be necessary for us to also examine areas that may be related to your problem or areas that may be referring pain to the area.


Following this the physiotherapist will then explain their findings and the appropriate treatment options for you and if you are happy with this they will commence an initial treatment. This usually takes around one hour.


What kinds of treatment are used?

At About Faces Physiotherapy, a variety of physiotherapy techniques are used. Below are some but not all options:

Dry Needling is rapid, short term needling to tender points or trigger points in muscles to improve or restore function.  The needle is not left in place for any length of time and there may be some discomfort involved both during and after treatment.

Acupuncture is where needles are inserted to relieve inflammation or pain and assist with healing.

Manual Therapy uses skilled, specific hands-on techniques, such as joint manipulation or mobilization, used by the physiotherapist to diagnose and treat soft tissues and joint structures for the purpose of decreasing pain and improving movement and function.

Massage is manual manipulation of soft tissues (muscle, connective tissue, tendons and ligaments) to enhance a person's health and well-being.

Exercises may include stretches and strengthening exercises to help improve strength, function and stability.

SYMPTOMS WE CAN HELP WITH

Let us help you with your:

  • Neck pain and injuries

  • Shoulder pain and injuries

  • Face or jaw pain, injuries or neuralgia

  • Temporomandibular disorders (TMD/TMJ)

  • Bells Palsy

  • Referred pain/ringing/buzzing in the ear

  • Dizziness or BPPV

  • Headaches or migraines

  • Breathing disorders

  • Worksite assessments

  • Postural problems

  • Cosmetic Acupuncture

CONSULTATION FEES

An investment in your health

Telehealth Consultations

We are continuing to offer Online (TeleHealth) Consultations at Level 3 of the COVID-19 Pandemic and are offering these at a significantly discounted rate (during level 3 only) as we recognise that this is a difficult time for many.

We will complete a full assessment by asking you questions about your symptoms and then asking you to complete movements and tests to assess your condition. We can then provide information about your condition, advice on pain relief, we can talk you through self treatment, stretches and exercises. If you are currently working from home, we can also assess posture and provide ergonomic advice on home-office set-ups.

Recent Feedback on Telehealth Consults

"I had a Telehealth consult recently and found it was a great way to discuss my various symptoms and  progress. I was also able to clarify some of the exercises and stretches I’d been given and update them to achieve the best outcome" 

Telehealth Private

Initial $60

Follow-up $30

Telehealth ACC

Please note that there is a co-payment for all ACC claims. If you have a claim please advise us of your ACC number and Date of Injury.

If you haven't filled out an ACC form but believe you have an injury that should be covered, please let us know when booking your initial appointment and we can complete one for you at your initial consultation.

Initial $30

Follow-up $15

​​Face to Face Private Consultations

Initial (1hr) $160

Follow-up (30min) $90

Face to Face ACC Consultations

Please note that there is a co-payment for all ACC claims. If you have a claim please bring your ACC number and Date of Injury with you.

If you haven't filled out an ACC form but believe you have an injury that should be covered, please let us know when booking your initial appointment and we can complete one for you at your initial consultation.

Initial ACC (1hr) $125

Follow-up ACC (30min) $65

Cancellation Policy

24 hours notice for rescheduling or cancellation of an appointment is appreciated.  As we often have a waiting list, failure to provide adequate notice may result in you being charged for the missed appointment.

 

Products

There may be extra charges for products that we recommend for your rehabilitation or home exercise programme. Your Physiotherapist will discuss this with you at the time of the consultation.

Products we sell (available in the clinic only) include:

  • Wheatbags

  • Massage Wax

  • Shakti Mats and Pillows

  • Exercise Band and Tubing

  • Braces and Splints

  • Peace Pillows

  • Shakti Mats and Pillows

  • Vitamin and Mineral Supplements

Claiming on Health Insurance

Depending on your policy you may be able to claim some of your charges back on your Health Insurance.  Please ask for a receipt and claim directly from your Insurer.

* All prices subject to change at any time by About Faces Physiotherapy

 
 

ABOUT US

NIKKI TSE

Nikki has several years of experience in working in the area of orofacial pain and head, neck and shoulder disorders. She founded About Faces Physiotherapy in 2004, after seeing a need for comprehensive assessment and treatment in this specialised area. Nikki completed a Postgraduate Diploma in Western Acupuncture at AUT in 2002 and a Masters of Health Practice (Musculoskeletal Physiotherapy) (1st class Hons) in 2006. Nikki is the only New Zealand Physiotherapist who is a member of the Australian and New Zealand Academy of Orofacial Pain (ANZAOP).  She is an Executive Committee member of the Physiotherapy Acupuncture Association of New Zealand (PAANZ) and teaches needling around the head and neck on the AUT Postgraduate Western Acupuncture programme, as well as teaching weekend Dry Needling courses with her husband Trevor Montgomery.

When not treating patients, Nikki is involved in running software start-up, Innovative Health Solutions Ltd. IHS Ltd is developing TrevvAI, a software solution to help with posture and eye health via a webcam while at work. She is also Mum to two gorgeous, busy kids.

 

OPENING HOURS

Appointments are by booking only during the following hours:

Mon 10.30am - 7pm

Tues 10am - 7pm

Wed 7am - 3.30pm

Thurs 10.30am - 7pm

Fri 7am - 3.30pm

Sat & Sun closed

 

*Opening hours are subject to change without notice

 

FRANKIE GIBSON

Frankie graduated from AUT with a Bachelor of Health Science (Physiotherapy). Whilst studying she gained experience in private practice, acute stroke and community cardiovascular and pulmonary rehabilitation. After graduating she worked in a physiotherapy clinic providing treatment and rehabilitation for sports and workplace injuries, before moving to About Faces to focus on treating jaw, face, neck and shoulder conditions. Frankie has trained in Dry Needling, which she enjoys using because it allows her to target specific problem areas, and combined with the right advice and exercises provides an effective  comprehensive treatment package.  

In her spare time Frankie enjoys training and competing in the sport of Olympic Weightlifting, eating, hiking, reading novels and annoying her cat.

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